Brazino help center

  • registration
  • deposits
  • withdrawl
  • promotions
  • promo code
  • sports betting
  • casino

Registration

Why do I need to register?

Only after registration you will have access to the full website functionality. After registering, you can receive various bonuses, play your favorite games for real money, make Sports bets and withdraw funds you have won to your bank account or e-wallet.

How can I register?

On our website, registration is available in 2 ways:
- Phone number
- Email address

To register, you need to click the Register button, fill in all the required fields in the suggested Registration form, select the game currency, specify a promo code if you have it, and then click the Register button. After registering, you will receive an email with a link to verify your account or an SMS with a verification code. You can also confirm your contacts from the profile page.

What username and password can be used during registration?

Your username and password must contain at least 7 characters. They can include both letters and numbers. You can choose any username that was not previously registered on the website. If such a username is already taken, you will see a notification in the registration form with a proposal to develop a new username. Username example: Pedro123

Can I register more than one account?

According to the rules of our website, registration of more than one account is not allowed.

Is it necessary to confirm my data on the website?

The phone number or email must be confirmed to identify the player. Also, after contact confirmation, you can withdraw your winnings and receive our special exclusive bonuses. Sometimes we also can request ID and payment method verification to process your withdrawal.

 

Login

What to do if I forgot my username or password?

If you have forgotten your username or password, you can restore them in the Login section. To do this, click the Login button and the Recover Password button. Enter your phone number or email address during registration and click the Recover button. After that, you will receive a link for creating a new password.

account

Can I change the username in my account?

After registration, changing the username is not possible.

What to do if I forgot my password?

If you have forgotten your password, you can restore it in My profile -> Pessword recovery section. To do this, enter your new password twice and click on the Recover button. After that your new password will be saved.

Can I change the account currency after registration?

Game currency must be selected during registration. After verifying the registration, changing the game currency is impossible.

Is my data protected on the website?

We use physical and real information protection, constant control of access to it, various systems that do not allow failures, and modern methods for encoding and encrypting information. That is why Brazino777 uses the most reliable systems that are available today. Among them are a 128-bit SSL encryption system, effective data protection firewalls, and a five-step security system. Brazino777 also uses special programs that help instantly detect and prevent fraudulent activity and manipulations.

How do I unsubscribe from promotional notifications to email?

You can unsubscribe from the promotional notifications in the My Profile section. To do this, uncheck your consent to receive the promotional notifications and save the updated parameters. Also you can contact our Support Service via chat or email address.

 

Deposits

What currencies does Brazino777 accept?

On our website, you can make deposits in Mexican pesos (MXN).

How can I make a deposit?

You can make a deposit on our website using various payment methods:
- SPEI
- debit/credit cards
- bank transactions
- e-wallets
- crypto currencies etc.

To make a deposit, you need to
- Click on the Deposit button
- Pick Payment Method
- Provide required information including payment amount
- Click on the Pay button to complete the transaction

What is the minimum deposit and processing time?

The amount of the minimum deposit may vary depending on the payment method. The processing time also differs depending on the payment method. In 90% of payment methods, the processing time is instant.

How to deposit via PIX?

Open the cashbox and click on the button with the PIX logo. Select the payment amount or enter it manually and click on the Pay button. After that, you will be redirected to the payment system page. To complete the payment, you need to choose payment option between the QR code or the code generated for the payment in your app. Once the payment is confirmed, money will be on your balance in a few seconds.

Is it possible to use a third-party account for a deposit?

According to the security policy and deposit rules, depositing from third-party accounts is not allowed. Instead, each player must use only the accounts opened in his name, which he is the owner of, and, if necessary, will be able to confirm this with documents.

What is CVV / CVC / CID and where can I find it?

cardnamewhere to find on the card?
VisaCard Verification Value (CVV2)Three digits to the right of the credit card number in the signature area on the back of the card.
MasterCard / EurocardCard Verification Value (CVC2)Three digits to the right of the credit card number in the signature area on the back of the card.
DiscoverCard Identification Number (CID)Three digits to the right of the credit card number in the signature area on the back of the card.
American ExpressCard Identification Number (CID)Four digits printed (not engraved) on the front right side of the card, above the credit card number.
Diners ClubCard Verification Value (CVV2)Three digits to the right of the credit card number in the signature area on the back of the card.

Are deposits credited on weekends and holidays?

Deposits are credited to accounts every day, 24 hours a day, including weekends and holidays.

 

Withdrawl

How can I withdraw money from my account?

To withdraw money, follow the steps below:
- Visit the Withdraw section and select the withdraw option
- Pick your desired payment option. In line with our license requirements, you must pick the same option you used to fund your account
- Fill in the required fields and enter the amount to be paid
- Submit your application
- Wait for application processing

You can track the status of your application on the Withdrawals tab.

How long does it take to withdraw funds from the account?

The withdrawal requests are processed every Monday to Friday from 9am to 7pm (GMT). After processing the request from our side, the funds are transferred to the payment provider and processed as follows:
- Bank accounts / cards: 1-6 business days
- E-wallets: 1-3 business days
- PIX: immediately

I made a deposit via a method that is not available for payouts. What can I do?

In such a situation, please, write to our Support Team via chat or email and we will help you and enable you with another available payout method.

Why has my withdrawal request been rejected?

Some withdrawal requests can be rejected due to following reasons:
- Wrong requisites specified in payout request
- Wagering requirements of the bonus have not been met
- The user didn’t pass through a document verification process

How can I cancel a withdrawal request and return money to the gaming account?

If a withdrawal request was created by chance, you could cancel it in the Withdrawals section. If the withdrawal request has not yet been processed, you can click on the “X” on the right side, after which the request will be canceled. If the withdrawal request has already been processed and the funds have been withdrawn from the gaming account, it is not possible to cancel it.

Promotions

What bonuses exist on the website?

Currently, we have regular bonuses on Brazino77

- Thursday cashback up to 12%
- BDay bonus
- Accumulator bonus up to 125%

Can I withdraw bonuses from the account?

All bonuses on the website are available for withdrawal when all the conditions and rules are met. The Wagering Requirements for each Bonus are set out in the specific terms for the Bonus and you can find all information on the Bonus page

Promo codes

What are promo codes?

In a nutshell, these are the codes that will give you a promotion at the moment of registration. Also, you can use them at some later point when you are already registered. Of course, these promotions can vary: from having better bonuses to free spins or even personalized bonuses. You can get promo codes through emails, following celebrities and different promotions, your friends, etc. You just have to be lucky to come across one of these codes, and that's all. These codes are incredible since they will give you a promotion (some of these from above), and you can take advantage of that. Of course, you can send the code to your friends who play or bet at Brazino.

How to use promo code?

- Sign in on Brazino777 ➝ Open your profile
- Click on BONUSES tab
- In the open field, enter your promo code ➝ Click ACTIVATE button
- Now you can deposit money and get a bonus

Sports Betting

How do bets work?

Betting on sports means you’re putting money on a specific match outcome.

Example:

You bet that Palmeiras will win against Inter de Limeira. If it does, you win money according to the odds. Let’s say the odds were 1.60, and you placed a bet of 100 MXN. Now, you get 160 MXN.

There are other betting possibilities with different odds. For example, you can bet on the exact score or the result at half-time. The riskier the bet, the higher the odds, and so is your winning amount (if you predicted well).

What are the odds?

All bets on sports have odds. They indicate how much you can win according to your bet size. For example, if you place a bet of 100 MXN, and the odds are 2.0, you will get 200 MXN; a bet of 100 MXN at the odds of 4.5 will bring you 450 MXN, and so on.

What does “top offer” mean?

The top offer at Brazino777 refers to the most popular matches and leagues.

Can I sort matches by time?

Yes, you can sort the matches by the chronological order in the “bet” section at Brazino777. This option is located at the right-hand corner of the screen.

What are the differences between live betting and betting?

Brazino777 has both live betting and betting sections. In the live betting section, you can bet on the matches that are on at the moment. In the betting section, you can bet on any match that will start in the near future.

Can I see the previous results on Brazino?

Yes, you can see the previous results on Brazino777 - just go to the “bet” section, scroll down in the side menu, and select the option “results”.

How do I place a bet?

Go to Brazino777’s sports section and find the match that interests you. There’s a side menu showing all important sports events. Select one, and the screen will change. You can then see the betting options you have.

Place the bet you like, and you’ll see it being added to the display on the right side. You can place multiple bets at once. Then, hit the button to submit your ticket. Of course, you must register and deposit at Brazino777 to bet on sports.

I accidentally placed a bet. What can I do?

You can't cancel the bet you have placed. Make sure to always double-check everything before submitting.

How do I find out if I won my bet?

You need to go to your account and check your ticket history. If you placed a bet in the “live bet” section, your ticket history will be displayed there. If you did so in the “bet” section, go there, and you’ll find your ticket history on the right side of the screen.

Can I bet during a match?

Brazino777 has the “live bet” section where you can bet in-game, or during a match.

What happens when a match is abandoned before the end?

If the match is abandoned, you will get your stake back.

What is a single bet?

A single bet is placed on a single outcome. For example, you bet that Real Madrid will win in the upcoming match, and that’s it.

What are multi-bets?

Multi-bets include 4 up to 25 individual bets. So, you bet on multiple outcomes of matches at the same time.

What are system bets?

System bets are multiple bets that work independently. For example, you bet on 5 outcomes, and if at least four of them are correct, you still get to collect your winnings. This is the 4/5 system, but there are also 3/5, 2/4, etc.

What is Cash out on Brazino777?

CASH OUT is an option to lower the live betting risks allowing the players to receive their money back before the final whistle. So, for example, if the player doesn't like the progress of the game and the result isn't the one he was hoping for, he can use the CASH OUT option before the game ends and get the money he has earned betting on the previous events.

Four easy steps on how to cash out on Brazino777
- Play the Bet Slip
- Click on the Bet Slip you played
- Check the CASH OUT field and click the CASH OUT button
- Once you do that, you will get the message that you have successfully cashed out

Why Is my bet canceled?

The bet can be canceled for various reasons. Below are some examples where a bet can be canceled:
- The match was canceled
- Data with errors were indicated in the names of teams, players' names, etc.
- The wrong time or date of the match was indicated
- The market was open at the moment when the result was already known
- In the event where a match is stopped, all bets will be considered valid in accordance with the official outcome of the match. In case any market cannot be officially confirmed, bets on it are annulled.

If a bet is reset to zero, the funds deposited are returned to the player's account.

Casino

How can I save my favorite games?

If you enjoy playing some game, you can add it to “Favorites'' by clicking on a little yellow star in the top right corner of the game icon. The game will appear in the category “Favorite”, and you won’t lose it.

Where can I find the rules and instructions for the games?

In every game, you can find short rules and instructions. The location of the information button or the menu with the rules and description of the game may vary for each provider.

How to play Live casino?

Live casino is a casino game with online dealers. To play with live dealers, you need to log in to your account and choose your favorite game. After that, you will be connected to the live broadcast from a special studio or, as sometimes happens, even a real casino. The dealer welcomes the players, and the game begins after everyone takes their places at the virtual table. Players have the opportunity to follow all the actions of live dealers through direct video and audio broadcasting. In this case, you have the opportunity to see and hear how they accept bets and hand out cards and chat with them using the chat in the game and ask all your questions.

What is a wager?

A wager is the minimum number of bets a player must make in a game to withdraw a bonus. The wager may vary depending on the type of bonus. For example, if you received a bonus of R$ 10 with a wager x30, this means that before withdrawing this bonus, you need to make bets on the amount of the bonus 30 times, that is R$ 10 x 30 = R$ 300. After that, the bonus amount is available to withdraw.

Where can I check if the wagering requirements have been met in my account?

All information about received bonuses and active wagers can be found on the Profile page - Bonuses tab. You can see all bonuses you received on our site from the moment of registration and your wagering requirements progress.

Contact us 24/7 0800 1000 777 or write in the chat

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